Privacy Policy

Last updated: June 2026. This policy explains how Zeltu collects and uses your personal data.

1. Who we are

Zeltu (VAT 385 7103 81, Company No. 13519230) is the data controller for personal data collected through this shop. Contact: info@zeltu.com, 01233 513376.

2. What we collect

• Account & order details: name, email, delivery address, phone, order history.
• Age-verification data needed to confirm you are 18 or over.
• Technical data: device/browser information and cookies (see our Cookie Policy).

3. How we use it

To process and deliver your orders, verify your age, provide customer support, prevent fraud, meet our legal obligations, and — only with your consent — send you marketing about products and offers.

4. Lawful bases

We rely on contract (to fulfil your order), legal obligation (age verification and tax records), legitimate interests (running and securing the shop), and consent (marketing and non-essential cookies).

5. Sharing

We share data with delivery partners, payment processors, and service providers who help us operate the shop, and with authorities where required by law. We do not sell your personal data.

6. Retention

We keep order and tax records for as long as the law requires, and other data for as long as needed for the purposes above.

7. Your rights

You have the right to access, correct, delete, or restrict the use of your data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, email info@zeltu.com. You can also complain to the UK Information Commissioner's Office (ICO).

8. Contact

Questions about your privacy? Email info@zeltu.com.